The Zendure Care Team will make a final determination regarding warranty service.
Zendure
Zendure Satellite Battery B6400
Zendure Satellite Battery B6400
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❓Questions? Talk to Experts 469-809-4999
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🛡️Premium Authorized Dealer - Warranty Included
Zendure Satellite Battery B6400
*Claim an extra 30% Federal Tax Credit when buying this battery here (contact our support team if you need help claiming additional 30% tax credit when buying this product)
Product Overview
Expandable Capacity: Double Your Power Easily increase your off-grid power with our expandable satellite battery. Simply connect it to a Superbase V to double your total capacity to 12.8 kWh/9.2 kWh. Need even more power? Add up to 4 batteries to get a whopping 32 kWh/23 kWh!
Effortless Plug-and-Play Installation: Our satellite battery is designed to be plug-and-play. Simply stack it on top of a Superbase V and it's ready to go. You can even add more batteries to the system with the included cable, giving you the flexibility to expand your power as needed.
Versatile Charging Options: Charge your on-road essentials with ease thanks to our satellite battery's 3 different outlets. Featuring an Anderson, 12V/10A cigarette lighter, and XT90, you'll have plenty of options to keep your devices powered and ready to go.
Compatible with Solar Panels: Harness the power of the sun and connect your solar panel directly to our satellite battery for a maximum input of 600W. With solar panel compatibility, you'll have a reliable and sustainable source of power for all your off-grid adventures.
Specs:
- Model: ZDSATB6400 / ZDSATB4600
- Capacity:6,438Wh / 4,608Wh
- Size:69 x 28.5 x 27.4cm
- Battery type: Semi-solid State / LiFePO4
- Color: Gray
- DC Input:XT90 Input: 12-150V⎓10A, 600W Max
- Output:
1x Car Outlet : 12.6V⎓10A
1x Andersen: 12.6V⎓30A, 378W
MaxXT90: 12-60V⎓10A, 600W Max (App enabled) - Weight: 101lbs (46kg) / 98.7lbs (44.8kg)
- LED light:RGB; Lighting
- In The Box: Handle Cover, MC4 to XT90 cable
- More: Smart APP compatible
Warranty Period
The warranty period is up to 3 years starts on the date of the item is purchased from zendure.com or an authorized retailer.
Zendure also provides other special warranty period, please review your product's documentation for information about the duration of warranty protection.
- SuperBaseV/Satellite Battery/Smart Home Panel: 3 Years(Base Warranty) + 2 Years Warranty Extension*
- 400W Solar Panel/320W Solar Panel/Mobile EV Charger/All SuperBase V relative accessories: 3 Years Warranty
- SuperBasePro: 2 Years(Base Warranty) + 1 Year Warranty Extension*
- 200W Solar Panel/Dustproof Bag/All SuperBase Pro and SuperBase M relative accessories: 2 Years Warranty
- Rest of Products: 2 Years Warranty
- The warranty does not cover accidental damage, misuse, abuse, normal wear and tear, theft, or confiscation of your Zendure products.
- The warranty will be invalidated if the product has not been used in accordance with the product documentation, or attempted repair by anyone other than an authorized facility.
- Warranty service may not be carried out if above information is not available
- This limited warranty does not apply to any battery cell or product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months there after thereafter.
- Your warranty is non-transferable.
Warranty
Warranty
Warranty:
Warranty information may vary depending on the manufacturer, so please refer to the individual product pages for details. It's important to note that warranties cover damages that occur over time and from use. If an item arrives damaged and is not reported within 30 days, it is not considered a warranty claim.
For any questions, please contact support @ thehomeupgrade.com.
Shipping & Returns
Shipping & Returns
Cancellation & Refund Policy:
At The Home Upgrade, we take pride in offering one of the industry's best return policies. You can cancel your order free of charge at any time before it has shipped, with some exceptions for custom-made orders. For cancellations, please contact us at 469-809-4999 or email support @ thehomeupgrade.com.
Cancellations (Before Order Ships):
If you need to cancel an order, please contact us as within 24 hours so that we can process a full refund before your order is shipped from the warehouse. You can reach our agents during business hours at (469) 809-4999, through the chat in the bottom right, or by emailing support@thehomeupgrade.com at any time.
Cancellations of Custom Orders:
Custom or made-to-order products cannot be cancelled or refunded, as these products are specifically produced for your order. These units are custom made according to your specifications or created once you place your order. Your warranty ensures that you receive a fully functional and operational product. If you are unsure whether your order is custom or made-to-order, please message or call us for clarification. All sales are final for custom-made and made-to-order products.
Refunds and Returns:
If you need to exchange your product, you may do so, but please note that you, as the customer, are responsible for any shipping costs incurred during the returns and exchange process. Please be aware that not all orders are eligible for return once they have shipped, as we source our products directly from manufacturers. Therefore, if the manufacturer does not permit us to return a product, we are unable to offer you a return. This policy may vary on a case-by-case basis, so please reach out to us for specific information regarding your brand and/or product. Due to the increasing costs of LTL/freight shipping, outright returns will be subject to a 25% cancellation fee plus return shipping costs. However, if you are replacing the product with something else, we may be able to assist with covering some of the costs, depending on the product.
Shipping Times:
We strive to deliver your order as quickly as possible. Estimated shipping times provided on the product pages are based on information from our suppliers and freight companies, but these estimates may change or vary without notice due to factors such as supply chain issues, delays in steel mills, manufacturing delays due to mills, high demand on shipping, factory/warehouse and dock workers, and so on).
Order delays are beyond The Home Upgrade's control and have proven to be unavoidable. We understand that this may be frustrating, and we kindly ask for your patience and understanding during these challenging times. We appreciate your business and value your patience.
FAQ's
FAQ's
Frequently Asked Questions:
When will I know if my order has shipped?
Once you place your order, you will receive an order confirmation email. This means that we have received your order and authorized your credit card for the purchase. We immediately check with our suppliers to confirm stock availability for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and notify you by email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. In case of any delay in stock, we will contact you before accepting payment.
When will my order be shipped?
If your order is in stock and we have processed the charges to your credit card, it will be shipped within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided during checkout. If you do not receive tracking information within six business days of your order, please feel free to follow up with us at support@ thehomeupgrade.com.
Shipping is limited to the lower 48 states of the USA. For any questions, please email us at support @ thehomeupgrade.com or call us at (469) 809-4999.
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