Some of Our Shipping Partners:
Dear Valued Customer,
We would like to inform you that upon placing an order with us, you will receive an email confirming the receipt of your order. This email serves as an indication that we have pre-authorized your credit card for the purchase. After receiving your order, we promptly contact our suppliers to confirm the availability of the item(s) for immediate shipment. If the item(s) you ordered is on backorder or unavailable, we will cancel the pre-authorization and inform you via email.
Conversely, if the item(s) is available for immediate shipment (within five business days), we will process the charges and submit the order for shipment. We also would like to note that any order over the price of $10,000 is required to be paid via a wire transfer or check.
We take pride in delivering your order promptly, and if the item(s) is in stock and we have processed the charges to your credit card, it is expected to be shipped within five business days from the date of your order. Exclusions apply on certain products that may be made to order, waiting to be restocked, and pre-orders. Upon shipment, we will send you an email with the tracking information (if available) within 24 hours. If you do not receive a tracking or order confirmation email within six business days, please contact us at support@ thehomeupgrade.com
Please note that we currently only ship within the USA, except for a few exceptions. You will be able to receive your order in Canada for some particular products available on our website.
One of our standard shipping option is "Curb-side" Pickup, which can vary in cost depending on the brand, product size, freight company, availability, and current market rates. The delivery usually takes between 5-15 days to arrive at your doorstep after submitting your order. Appointment delivery is required for most products but not all, please contact customer service at support @thehomupgrade.com to find out the delivery schedule for your order. Additionally, we offer other shipping options such as Threshold Shipping, which involves bringing the item to your porch or a sheltered/garage area, and White Glove Delivery, which includes bringing the item to your room of choice, any minor assembly, and removal of all boxes and packaging from your premises.
FREIGHT SHIPPING/DELIVERY POLICY:
- Please Note: Delivery Dates are Estimates, No Guarantees on Delivery Dates!
- When receiving your order please visually inspect your shipment for any damages or shortages before signing your delivery receipt.
- Any damages found without notation upon delivery may be refused by the shipper. YOU MUST Note the damage or shortage on the Driver's Copy of the Delivery Receipt.
- Notify Home Upgrade team (support @ thehomeupgrade.com) AS SOON AS POSSIBLE. If not noted within 48hrs your claim may be denied by the freight company.
- If you have any questions please contact our team at 347-629-2655
By using our site, you agree to our terms of use. If you do not agree to these terms, please refrain from using our site.
Thank you for choosing Home Upgrade!