Return & Refund Policy
Returns are accepted on a case-by-case basis.
All returns may be subject to a restocking fee of up to 40% of the original invoice. To be eligible for a full return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@thehomeupgrade.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Used and Installed Product:
It may be possible to return a working, used piece of equipment. This is on a case-by-case basis. The unit must be fully functioning and have all original accessories and packaging. The unit will be subject to further inspection to ensure working and in a resalable condition.
- Must be within 30 days of purchase
- Subject to a 40% restocking fee
- Customers will be provided with an RMA label but the shipping cost will be taken from their total refund.
You can always contact us for any return questions at support @ thehomeupgrade.com
Damages and RMA Requests: rma@signaturesolar.com
Shipping Policy
If you discover damage or a shortage, here are the steps that need to be taken:
- YOU MUST Note the damage or shortage on the Driver's Copy of the Delivery Receipt
- Any damages found without notation upon delivery may be refused by shipper.
- Take Detailed Photos of the pallet upon delivery. Take images of it on the freight truck. Take images of ANY damage, individual images for each damaged piece of equipment
- Notify our team (support@thehomeupgrade.com) AS SOON AS POSSIBLE. If not noted within 48hrs your claim may be denied by the freight company.
In order to receive any refund or replacement, all damages to materials must be noted on the customer’s receipt at the time of delivery.
Customers MUST provide images of the damage and of a signed/notated delivery receipt provided by the driver at the time of delivery and MUST email these photos to the support team within 3 days of delivery in order to be considered for a freight claim.
Any damages found without notation upon delivery may be refused by the shipper.
Please Note: No Guarantee on Delivery Date of Shipment Unless Guaranteed Delivery Purchased
